Introduction
Choosing the right candidate is one of the most significant decisions an employer makes. Taking references works as a critical safeguard, giving you insight from former managers or colleagues.
Preparing before you take references
- Tell the candidate which references you will be contacting
- Define what information matters most to you
- Structure your questions systematically to get as much out of the conversation as possible
Categories of questions
Role and responsibilities
Ask about their duties, the responsibilities they were given and how they performed.
Strengths and areas for development
Explore their key strengths, potential areas to grow and how receptive they were to feedback.
Collaboration and cultural fit
Explore how they worked in a team and what they contributed to the workplace culture.
Reliability and accountability
Ask about meeting deadlines, handling stress and examples of taking initiative.
Closing questions
Consider asking whether the referee would rehire the person and whether there is anything else you should know.
Tips for success
- Keep your questions objective and neutral
- Practise active listening
- Ask for clarification when an answer lacks detail
